International Shipping Guide / 海外発送について
※本ページは海外在住のお客様に向けて、よりスムーズに商品を購入していただくためのガイドページです。
This page is a guide for international customers to purchase products more smoothly.
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＜International Shipping＞
1. When you visit this website from outside Japan, the WorldShopping cart will appear automatically.
2. Add the items you would like to purchase to the WorldShopping cart.
Simply click “Add to Cart” on the WorldShopping banner to begin your order.
Please note that the cart will only appear for items that can be shipped to your country.
→ For more details, please see the WorldShopping Guide.
https://www.worldshopping.global/how-it-works/
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＜Fees＞
WorldShopping charges a 10% service fee based on the Total Product Price (which includes the item price and domestic shipping costs within Japan).
Once your items arrive at the WorldShopping warehouse, you will receive a second payment request that includes international shipping, handling, and any other applicable fees (if any).
・ Total Product Price = (Product Price + Domestic Shipping Fee in Japan)
→ For more information regarding the fee structure, please see WorldShopping Fees.
https://help.worldshopping.global/hc/en-us/sections/4828786329630
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＜Payment & Overseas Delivery＞
WorldShopping allows you to shop Japanese websites from abroad. They purchase items on your behalf and ship them directly to your address, wherever you are in the world.
→ See how it works: WorldShopping Purchase & Delivery Process.
https://www.worldshopping.global/how-it-works/
＜For International Customers＞
Because WorldShopping acts as a purchasing agent and places the order on your behalf, we are unable to accept cancellations, changes, or returns after your order has been placed.
Please make sure to review the product details carefully before proceeding with your order.
→ For more information, visit:
https://help.worldshopping.global/hc/en-us
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＜Delivery Time＞
Orders are generally shipped to WorldShopping's domestic warehouse within 1 to 2 business days after we receive the order confirmation from WorldShopping (excluding custom or made-to-order items).
Please note that there may be delays in international shipping due to customs clearance.
→ Please check our Business Calendar for our operating days.
https://washi-asakura.com/news/5e194ce5d01c55580667e634
→ Click here for WorldShopping delivery times.
https://help.worldshopping.global/hc/en-us/articles/4830476896158-What-is-the-estimated-number-of-days-for-international-shipping
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＜Regarding Inquiries＞
Our store is partnered with WorldShopping, a proxy shopping service that helps customers outside Japan purchase items from our website.
Please note that we can only respond to inquiries in Japanese.
For questions in other languages, please contact WorldShopping’s customer support directly using the links below. Their multilingual support team will be happy to assist you.
・ WorldShopping Contact(English)
https://help.worldshopping.global/hc/en-us/articles/4882999410334
・ WorldShopping Contact (Simplified Chinese)
https://help.worldshopping.global/hc/zh-cn/articles/4882999410334
・ WorldShopping Contact (Traditional Chinese)
https://help.worldshopping.global/hc/zh-tw/articles/4882999410334
・ WorldShopping Contact (Korean)
https://help.worldshopping.global/hc/ko/articles/4882999410334
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【Custom-made Items】
お客様のご要望に合わせて制作するオーダーメイド品の海外発送は、日本語でメールのやりとりが可能な方に限り承っております。
ご希望のお客様は、下記のフォームより別途お問い合わせください。
（For custom-made items, we offer international shipping only to customers who can communicate with us in Japanese via email. Please contact us using the form below.）
・海外発送事例
https://washi-art.jp/archives/tag/overseas-shipping
・海外発送のご利用ガイド
https://washi-art.jp/archives/washi-art-overseas-shipping.html
・お問い合わせフォーム
https://washi-asakura.com/inquiry
